About account opening

  • I live in the US but can I apply?

    I’m sorry. Residents in the US can not open accounts.

  • Do I need documents for identity verification when applying for account opening?

    We can correspond with passport.

  • When should I submit my personal identification documents?

    There is no problem if you can submit it before the withdrawal.

  • How many live accounts can I create?

    Up to three currency accounts can be created.

About demo account

  • How do I open a demonstration account?

    Please download MT 4 first. When downloading is completed, it is possible to open it from “File” → “Demo account application” on the leftmost menu.We are offering the same server as the live account, so please select “FTFX – Live”.

  • Demo accounts can not connect. What should I do?

    Please confirm that the connection server is “FTFX – Live”.If you still can not connect please contact us.

  • When is the demo account expiration date?

    Basically it is 365 days, but if you would like to use more than that, we will extend the period if you can contact us.

About My Page

  • I forgot my login password

    Please re-issue your password from this page.

  • Can I change my registered e-mail address?

    It is possible from the change information page of registration information.

About MT4

  • I forgot the MT4 password.

    We will reissue your password, so please contact our customer support desk at registered e-mail address.

  • Is partial settlement possible?

    Yes, it is possible.

  • Is it possible to deal in both houses?

    Yes, it is possible.

  • Is it possible to install multiple MT4?

    Yes, it is possible. When installing multiple MTs 4, please press “Settings” on the opening screen at the time of installation, specify the save destination and folder name, and save with a different name from the existing MT 4. (Such as FTFX 2)

  • Please tell me the maximum holding position number.

    It is possible to hold up to 200 positions at the same time including bid / stop limit order at the same time.

  • What is the margin call margin maintenance rate?

    If the margin maintenance rate drops by 120%, margin call will be applied and it will be forcibly cut off.

Deposit and Withdrawal

  • What are the means of deposit payment?

    Bank remittance ·Storage agency · BTC ・EHT ・KTC reception is available.

  • How much is payment possible from the minimum?

    It is possible from US100 or JPY10,000.

  • Please tell me how to withdraw money.

    If you click on the withdrawal button on My Page and enter the information on the bank account to which you wish to pay money, you will make a withdrawal procedure within 72 hours.

  • Is it possible to deposit and withdraw money under third party name?

    Our company prohibits deposits / withdrawals from third parties in order to comply with the anti-money laundering law. Be sure to go in the account of the person in question.